This notice is written for practical transparency and is not presented as lawyer-reviewed advice. Contractual service documents may contain additional privacy terms for onboarded merchants.
1. Scope and roles
This policy covers personal data collected when you visit gamingpaymentgateway.com, email our published inboxes, discuss merchant onboarding or interact with services under a business relationship. In a live payment service, the merchant and relevant payment partners may have separate privacy responsibilities. The applicable contract and data-flow documentation determine each party’s role.
2. Data we may handle
- Contact data: name, business email, role, company and message contents.
- Merchant due-diligence data: entity, ownership, authorised representative and business-model information where onboarding proceeds.
- Technical data: IP address, device and browser information, request logs, security events and diagnostic identifiers.
- Service data: transaction references, status, amount, currency, method category and fraud or operational signals, depending on the contracted service. We ask users not to email full payment credentials or identity documents.
- Communications: support, integration, compliance and security correspondence.
3. How and why we use data
We use data to respond to enquiries; assess merchant eligibility; provide, secure and support services; prevent fraud and abuse; maintain records; meet contractual and legal obligations; investigate incidents; and improve operational reliability. The applicable legal basis depends on the context and may include steps requested before a contract, contract performance, legal obligation, consent or legitimate interests such as service security and business communication.
4. When data may be shared
We may share relevant data with hosting and infrastructure providers, professional advisers, contracted support vendors, acquiring banks, payment processors, networks, verification providers, fraud-prevention providers and public authorities when required. Sharing is limited to the purpose and subject to contractual or legal safeguards appropriate to the relationship.
5. Retention
We keep enquiry data only as long as needed to respond and maintain a reasonable business record. Merchant and service data may be kept for the contract term and additional periods required for accounting, dispute, fraud-prevention, security or legal obligations. Retention varies by data type and partner role.
6. Your choices and rights
Depending on applicable law, you may be able to request access, correction, deletion, restriction or information about processing. Some requests may be limited by payment, security, record-keeping or legal obligations. Email privacy@gamingpaymentgateway.com with enough information to identify the relevant interaction. We may need to verify your identity without asking for unnecessary data.
7. Security and responsible communication
We use proportionate technical and organisational measures designed to protect data. No internet service can guarantee absolute security. Do not send passwords, authentication codes, private keys, full card data or unrequested identity documents by email. Security reports should go to security@gamingpaymentgateway.com.
8. International processing and children
Vendors or payment partners may process data in other countries under appropriate contractual and legal safeguards. This website is directed to business users, not children. Gaming merchants remain responsible for player-facing age and consent controls applicable to their service.
9. Changes
We may update this policy when our services, vendors or legal requirements change. The “Updated” date identifies the current version.
10. Contact
Privacy requests: privacy@gamingpaymentgateway.com
General enquiries: hello@gamingpaymentgateway.com